Screenshot of a customer experience survey from Warner Music Group. It asks: " How likely are you to recommend your Warner Music Group store experience to another fan or friend?" It offers numeric integer scores from zero (labeled "Not Likely") to ten (Labeled "Very Likely"), inclusive. I selected zero. There is then another question: "What is the most important reason for your score?" I respond in the text box below the question with the following: "Numerous delays after ordering a CD. Still don't have the CD. Wondering if I will ever have the CD. Wondering why I ever gave up piracy when it never treated me this poorly." There is a final blue button with white text that reads "Submit Feedback".