r/sysadmin • 18h ago u/Own_Plane_1029 Microsoft owes you money for today's outage. They won't tell you. Here's how to claim it. Outlook, Teams, Copilot, SharePoint: down for hours today and still going! Microsoft's SLA allows 44 minutes of downtime per month. Today blew past that before lunch was over. That means a credit: 25% if you were down more than 44 minutes 50% if you were down more than about 7 hours Microsoft won't apply it automatically. You have to ask. How (2 minutes): M365 admin center → Support → New service request → "SLA credit for EX1550543 / MO1550821" (+ TM1550488 if Teams died this morning) Bought through a reseller? Ask them. Do this today: note when it went down, when it came back, and how many users were affected. Every credit nobody claims tells Microsoft outages are free. Claim it. Share this with your IT team. (from https://www.reddit.com/r/sysadmin/comments/1xuqu5y/microsoft_owes_you_money_for_todays_outage_they/?solution=f80e5d8f45e09817f80e5d8f45e09817&js_challenge=1&jsc_token=2824be10929bdc604753c70a67a1c331d1bfcae961ee7e9b0aa39d98208aa83c&jsc_orig_r= )