Apple Shutters Their Longstanding ‘Apple Support Community’
https://daringfireball.net/linked/2026/11/11/apple-support-community-ding-dong
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@daringfireball On the other side -- I had a problem with my iMessage last week and called the support number. I was walked around in circles by the the dumb AI which finally sent me to a real person who walked me through the same unhelpful circles. I gave up, figuring I'd never get it fixed, until I went to the forums and found the solution on the very first suggestion in my search. Seems like a low-effort thing to keep around to me.
@daringfireball I strongly disagree. There are posts on that forum that go back decades. For those of us oddballs who sometimes work on older Apple hardware, this is a great source of frozen-in-time troubleshooting advice. I'd almost call it an irreplaceable resource for that sort of thing. No, not every post is a winner but there are well-meaning people on there and sometimes you do find an answer to a question. What's the alternative? Talking to Apple? LOL.