I've spent the first three hours of my day trying to get an AD account unlocked, get the password for the account reset, and enroll in a self-service portal that (in theory) should allow me to do all of the above without the need to wait for assistance from others in the IT department.
I got most of the way to the finish line, only to discover the web page for password resets won't allow me to paste in passwords.
Not allowing folks to paste in passwords has got to be one of the dumbest choices ever made in the history of IT.
I wish the folks that made these choices could hear me tell them they are stupid, stupid, stupid, stupid, stupid, stupid mother fuckers.