When I created my Starbase 118 character, his job was just "Com/Ops" but I didn't really know what that meant. Sure, you get specific assignments to a bridge station or an away team for missions. But what about all the other times? And looking at other ops officers, he was more of a Kim than a Data or O'Brien.

Taking a page from Lower Decks, I made him the guy who handles all the unglamorous grunt work on the station. He's the guy who has to stop the replicators from making hot bananas.