Discussion
I feel the pain of a colleague in another print shop - a trolley jack used behind the machine cut some cables, including the data connection to the printer - a pair of long HDMI cables.
New IT guy came, went, and closed the ticket 'cos it's only got one monitor and it's up and working already.
Then when told it's the HDMI cables from the controller to the press not the monitor, he supplied... a pair of USB A to USB B cables.
(and yes, that printer needs a pair of HDMI cables for print data)
@NanoRaptor assuming the ticket was describing the issue as clearly as this post, missing from the skill set, apparently, is “reading”.
@CynAq A bit better than my quickie socmedia post I'd bet!
@NanoRaptor Oh gawd, I feel their pain too.
@NanoRaptor I am curious now, though; does it do print data over the HDMI spec’s built-in Ethernet? Or is this some sort of custom thing?
@sindarina @NanoRaptor They're commonly available cables with four shielded pairs in them, basically a way of ensuring cheap-ish high bandwidth cables are always available.
this is what happens when management hires family whose skillset is just 'always been good with computers'.