Drop-In Time is a time where I hang out in a room at the library with a big table and a lot of chairs and help people with their technology problems for two and a half hours. These are their stories. It was cold today so I was warming up some water for tea and by the time I got upstairs at three past the hour there were four people waiting for me. Whoops!
Bob and Kathy had a Medicare prescription drug plan that wasn't going to be around next year so they needed help finding a new one.
A friend of theirs who is a doctor recommended some website where they could comparison shop. They were stymied by it. Apparently one of the early steps is where you choose your local pharmacies. We have one local pharmacy, singular, so the website required them to scroll past a lot of white space to get to the continue button. Never considered a use case with ONLY ONE PHARMACY huh?