Discussion
Comcast loses more customers, claims other ISPs' cheap prices are "irrational"
Comcast plans job cuts and more AI agents for its shrinking cable customer base.
https://arstechnica.com/tech-policy/2026/10/comcast-loses-more-customers-claims-other-isps-cheap-prices-are-irrational/?utm_brand=arstechnica&utm_social-type=owned&utm_source=mastodon&utm_medium=social
@arstechnica In Canada, when telcos rolled out their fibre, cablecos didn't feel pain because Telcos prices their offers at a "premium" thinking their offer was superior to what cable can do,
@arstechnica Cable still exists?
@arstechnica everything but lower prices and/or improve costumer service, eh ?
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@arstechnica Honestly, it sounds like Comcast needs to rethink its strategy instead of blaming competitors for offering cheaper prices. Customers want affordable, reliable service and good customer support. If other providers can offer better deals, Comcast should focus on giving people more reasons to stay rather than cutting jobs and relying more on AI. At the end of the day, customers will go where they feel they’re getting the best value for their money. What do you think? ❤️